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Services
Full Service Management
Our full-service short-term rental management covers every aspect of running a successful holiday home or Airbnb property. Whether you’re a first-time host or an experienced landlord, we take care of the hard work so you can enjoy the rewards without the daily hassle.
From guest messaging to calendar coordination and maintenance, our hands-on approach ensures your property is always guest-ready and performing at its best.
• Listing Optimization: We craft compelling, professional listings with high-quality photos to help your property stand out on Airbnb, Booking.com, and other platforms.
• Booking Management: Our team manages inquiries, reservations, and availability across multiple channels to maximize your occupancy.
• Guest Communication: We provide fast, friendly, and professional responses to every guest message, creating a seamless stay experience.
• Maintenance Coordination: Regular checks and reliable local contractors ensure your short-term rental is always in great condition.
• Financial Reporting: You’ll receive clear monthly statements showing your income, expenses, and occupancy trends so you can stay informed.
Want to know more about who we are and how we work? Visit our About page to learn more about our team and approach.
Property Setup and Styling
First impressions matter in the short-term rental world. We help get your property guest-ready with styling and setup support that enhances your listing and increases your booking potential.
Our team works with you to create a space that looks great in photos and feels even better in person. Whether you’re starting from scratch or refreshing an existing Airbnb, we’ll guide you every step of the way.
• Interior Design Advice: We provide layout and furnishing recommendations that are both functional and appealing to travelers.
• Professional Photography: High-quality images are essential to attract bookings. We work with experienced photographers who know how to capture your property’s best angles.
• Amenity Selection: From linens to coffee machines, we suggest smart additions that elevate the guest experience and meet the expectations of today’s holiday rental guests.
• Personalized Styling Support: Every home is different. We tailor our setup service to match your space, budget, and target guest.
Want to see how we transform properties? Visit our Blog for tips, inspiration, and real examples of our work.
Dynamic Pricing
Our dynamic pricing service helps you earn more by adjusting your nightly rates in real time based on demand, seasonality, and local events. Instead of leaving money on the table or pricing too high and missing out on bookings, we fine-tune your rates to match the market and attract the right guests at the right time.
We use advanced tools and local insight to monitor booking trends, competitor activity, and upcoming events so your property stays competitive throughout the year.
• Real-Time Market Monitoring: We analyze booking data and local trends daily to keep your rates aligned with guest demand.
• Seasonal Adjustments: Prices are automatically updated to reflect peak periods, public holidays, school breaks, and off-season lulls.
• Occupancy Strategy: We balance pricing with minimum stay rules, gap-filling tactics, and last-minute discounts to increase your booking rate.
• Revenue Focused: Our goal is to help you earn more while maintaining high occupancy and guest satisfaction.
• Transparent Reporting: You’ll receive clear monthly summaries showing how your pricing strategy is performing over time.
Want to see how it works in action? Visit our Pricing page for a deeper breakdown.
Guest Communication
We take care of all guest messaging so you don’t have to worry about being available around the clock. From first enquiry to final review, we ensure guests feel supported, informed, and well looked after throughout their stay.
Our friendly, professional team responds quickly to questions, helps with check-ins, and handles any issues during the booking while maintaining a warm, local tone that reflects your property’s unique hospitality.
• 24/7 Availability: We’re on call day and night to assist with enquiries, late check-ins, or unexpected issues during a guest’s stay.
• Check-In Assistance: Guests receive clear arrival instructions, and we’re available to help if they have trouble accessing the property.
• Mid-Stay Support: If a guest needs anything, from more towels to troubleshooting Wi-Fi, we coordinate a timely and smooth resolution.
• Review Management: After checkout, we encourage reviews and respond thoughtfully to all feedback to keep your listing in good standing.
• Consistent Communication: Every message is handled with care, keeping the tone friendly, professional, and aligned with your brand.
Need assistance? Reach out through our Contact Us form.
Cleaning & Maintenance
We make sure your property is always spotless, well-maintained, and ready to impress. Cleanliness and upkeep are two of the biggest factors in guest satisfaction, and our team handles both with consistency and care.
From post-checkout cleans to routine property checks, we work with reliable professionals who understand the standards required for short-term rentals. Whether it’s a quick turnover or identifying a dripping tap before it becomes a problem, we keep your home in top shape.
• Professional Cleaning: Our experienced cleaners complete detailed cleans between each stay so every guest arrives to a fresh and welcoming space.
• Linen Services: We supply hotel-quality sheets, towels, and replacements to ensure comfort and consistency at every turnover.
• Routine Inspections: Our team carries out regular property checks to catch small issues before they grow into costly problems.
• Repairs & Upkeep: When maintenance is needed, we coordinate qualified local tradespeople to get it sorted quickly.
• Quality Assurance: We monitor cleaning and maintenance feedback from guests to maintain high standards and quickly resolve concerns.
Need support or want to learn more? Reach out through our Contact Us form.
Multi-Platform Listing
We help your property reach more potential guests by listing it across the top booking platforms, including Airbnb, Booking.com, Vrbo, and more. More visibility means more bookings, and we handle all the coordination for you.
Our team ensures your listings are not only visible but also consistent, accurate, and compelling across every channel. We sync calendars to prevent double bookings and keep everything aligned to make hosting truly hands-off for you.
• Platform Integration: Your calendar, availability, and pricing stay perfectly in sync across all major booking platforms to avoid double bookings and missed opportunities.
• Profile Management: We keep each listing updated with accurate details, fresh images, and compelling descriptions that reflect your property’s unique features.
• Performance Monitoring: By tracking key metrics like views, clicks, and conversions, we fine-tune each listing to boost search ranking and guest engagement.
• Brand Consistency: Guests see the same high-quality experience no matter where they find your property.
• Channel Strategy: We identify which platforms perform best for your location and adapt your presence accordingly.
Need help expanding your reach? Book a call with us today using our Calendly link. We’re here to help
Regulatory Compliance
Short-term rental rules vary from region to region, and staying compliant is key to protecting your income and avoiding penalties. We help you understand and meet all relevant legal requirements so your property operates safely and lawfully.
From council permits to safety checks and tax obligations, our experienced team guides you through every step, making the process straightforward and stress-free.
• Permit Acquisition: We assist with submitting council applications and help you navigate the process of obtaining required short-term rental consents.
• Safety Standards: Our team advises on fire safety, emergency exits, smoke alarms, and other key health and safety standards to ensure your property is guest-ready and compliant.
• Tax Compliance: We provide clear information on local tax obligations, such as GST or tourism levies, and help ensure you’re aware of your financial responsibilities.
• Policy Monitoring: We stay informed of any local bylaw or government policy changes that could affect your property and keep you updated.
• Platform Rules: Each booking platform has its own standards and policies. We make sure your listings follow their rules to avoid delisting or account issues.
Want to know more about who we are and how we operate? Visit our About page to learn more.
Owner Dashboard Transparency
Get full transparency and control over your property’s performance with our easy-to-use owner dashboard. Whether you want a quick snapshot or a deep dive, our platform gives you real-time access to the information that matters most.
We make it simple to track earnings, view guest activity, and monitor your property’s success from anywhere. No spreadsheets, no guesswork—just clear insights and reporting at your fingertips.
• Booking Reports: View live and historical data on occupancy rates, booking sources, and nightly revenue to understand how your property is performing.
• Financial Statements: Monitor income, expenses, payouts, and upcoming reservations through monthly reports that make end-of-year accounting simple.
• Guest Feedback: Access guest reviews and ratings across platforms to identify trends and areas where your property is excelling or could improve.
• Calendar Overview: See current bookings, availability, and blocked dates in one place to stay aligned with your rental schedule.
• Owner Control: You stay in the loop with full visibility into how your property is being managed, while we handle the day-to-day.
Curious about how it all works behind the scenes? Visit our About page to learn more about our process.
Guest Experience
We believe great guest experiences are the key to five-star reviews, repeat bookings, and word-of-mouth referrals. From thoughtful welcomes to local insight, we go beyond the basics to make every stay feel special.
Our team works behind the scenes to anticipate guest needs, add personal touches, and ensure everything runs smoothly so your property stands out for all the right reasons.
• Welcome Packages: Guests are greeted with small complimentary touches, like local treats or essentials, to start their stay on a positive note.
• Local Recommendations: We provide curated guides to popular attractions, hidden gems, dining options, and activities tailored to your area.
• Personalized Communication: Every guest receives timely, helpful, and friendly messaging that reflects your property’s unique tone and character.
• Stay Enhancements: Whether it’s an early check-in or local experience suggestions, we look for ways to go the extra mile when possible.
• Lasting Impressions: Our goal is to leave guests feeling appreciated, supported, and excited to return or recommend your place to others.
Want to learn more about what sets our hosting style apart? Check out our Blog for stories and tips on creating unforgettable stays.
Insurance & Risk Management
Protect your investment with our comprehensive risk management strategies designed to safeguard your property and ensure a worry-free hosting experience.
Most short-term rental platforms include a standard three million dollar liability insurance, which offers a basic level of protection. However, if your home is valued higher, Aotearoa Escapes provides its own business insurance to cover additional risks and give you extra peace of mind.
We guide you through choosing the right insurance coverage, taking preventative steps to reduce damage risks, and implementing effective security measures. Our goal is to protect your property, your guests, and your income.
• Insurance Guidance: We help you understand platform insurance limits and assist in selecting additional coverage that suits your property and complies with local requirements.
• Damage Mitigation: Our team identifies potential risks and puts measures in place to prevent damage. Should any issues occur, we coordinate prompt and efficient repairs.
• Security Measures: We recommend security systems and guest safety protocols to keep your property secure and welcoming.
• Peace of Mind: With professional risk management and tailored insurance solutions, you can relax knowing your property and guests are protected.
Ready to elevate your short-term rental experience? Explore our Pricing options or visit our About page to learn more.
