Airbnb Management FAQ

Short term property management in New Zealand, have any questions regarding anything, we are here to help

short-term property management in New Zealand. FAQ about short-term rental investment in New Zealand

Frequently Asked Questions (FAQ)

Aotearoa Escapes

#1

What services do you offer?

We provide comprehensive property management services, including listing optimization, guest communication, cleaning, maintenance, and financial reporting. Our goal is to maximize your rental income while minimizing your workload.

#2

How do you determine rental prices?

We analyze market trends, competitor pricing, and seasonal demand to set competitive rental rates that ensure maximum occupancy and revenue for your property.

#3

How do you handle guest bookings and inquiries?

Our team is available 24/7 to manage guest inquiries, bookings, and support, ensuring a smooth and responsive experience for both guests and property owners.

If you are ready for a chat, feel free to book a free call or get in touch through our contact page. We are happy to walk you through everything and answer any questions you may have.

#4

What is your cleaning and maintenance process?

We have a reliable team of professional cleaners and maintenance staff who ensure that properties are in top condition before and after each guest’s stay, maintaining high standards for cleanliness and safety.

#5

How do you ensure guest satisfaction?

We prioritize guest experiences by providing personalized service, prompt responses to inquiries, and a thorough guide to the property and local attractions, ensuring positive reviews and repeat bookings.

#6

What fees do you charge for your services?

Our management fees vary depending on the specific property and the volume of properties under negotiation. We believe in a tailored approach, so management fees are agreed upon individually with each landlord. To get started, tell us about your property, and our dedicated account management team will reach out to answer any questions you may have and discuss pricing options that best suits your needs.

#7

Can I stay at my property while it’s being rented out?

Absolutely! As a property owner, you are more than welcome to stay at your property during any vacant dates you choose. Simply let us know your desired dates, and we will reserve those for you. Please note that a standard cleaning fee will apply to prepare the property for the next guest following your stay.

#8

How do you handle guest damages to my property?

At Aotearoa Escapes, we have a standard $3 million insurance liability for
property damages caused by guests. For properties valued over $3 million, we will arrange for additional insurance coverage tailored specifically to your property’s needs. While we take proactive measures to prevent damages, landlords should also expect normal wear and tear over time. Rest assured, we prioritize the protection of your investment and are committed to managing any issues that may arise effectively.

#9

How quickly can we go live?

The timeline for getting your property live can vary based on several factors, including the preparation needed to ensure everything is in top condition. This includes taking professional photos, adding any desired features, and ensuring the property is spotless and ready for your first guest. Generally, you can expect your property to go live within 7 days after signing the agreed contract and terms and conditions. We strive to make the process as efficient as possible while maintaining high standards for your rental, ensuring a seamless experience for your guests from their very first stay.

#10

Who stays in my property?

Our primary audience includes business professionals, corporate travelers, and families seeking a relaxing getaway. Every guest booking undergoes a thorough vetting process by our team to ensure they have no history of negative reviews. This helps us mitigate risks and ensures that your property is in good hands, providing a positive experience for everyone involved.

#11

What is the startup cost?

The startup cost includes a $500 retainer, which is paid in full prior to your property going live. This retainer covers essential services such as hiring a professional photographer, making any enhancements to the property for an optimal guest experience, and the initial cleaning to prepare your property for its first guest. We believe this investment sets the foundation for successful rentals and maximizes your property’s appeal.

CONTACT

Airbnb Management Dunedin FAQ

1. What services does your Airbnb management in Dunedin include?

We handle property setup, listing optimisation, dynamic pricing, guest communication, cleaning, maintenance, and ongoing performance monitoring to maximise bookings and income.

2. How do you maximise bookings for my Dunedin Airbnb?

We use professional photography, engaging descriptions, multi-platform listing exposure, and dynamic pricing strategies to keep your property competitive and fully booked.

3. Do you manage guest communication?

Yes, our team handles all enquiries, booking confirmations, check-in instructions, and 24/7 support to ensure guests have a seamless experience.

4. Will you handle cleaning and maintenance?

Absolutely. We coordinate professional cleaning, linen changes, and maintenance checks to maintain high standards and protect your property.

5. How do you screen guests?

We implement thorough screening processes, including identity verification, prior reviews, and clear house rules to ensure responsible guests stay at your property.

6. Can you help me comply with local Airbnb regulations in Dunedin?

Yes, we guide owners through council rules, safety requirements, and registration to ensure compliance with all local laws.

7. How do you set nightly rates?

We use dynamic pricing tools combined with local market insights to adjust rates based on season, demand, and local events.

8. Do you offer 24/7 guest support?

Yes, our team is available around the clock for urgent guest needs, ensuring smooth stays and positive reviews.

9. Will my property be inspected regularly?

Yes, we conduct regular inspections to maintain cleanliness, check for maintenance issues, and ensure the property is guest-ready.

10. Do you provide financial reporting?

Yes, owners receive detailed monthly reports showing revenue, expenses, occupancy rates, and performance insights.

11. How do you handle late-night guest issues?

Our team manages emergencies 24/7, including lockouts, maintenance problems, and urgent guest requests, so owners don’t have to worry.

12. Can you market my Airbnb across multiple platforms?

Yes, we list and optimise your property on Airbnb, Bookabach, Booking.com, and other relevant platforms for maximum exposure.

13. How do you increase guest satisfaction?

We ensure clean, well-prepared spaces, personalised touches, timely communication, and local recommendations to enhance the guest experience.

14. Do you provide welcome packs for guests?

Yes, we can organise personalised welcome packs to make guests feel valued and encourage positive reviews.

15. How do you manage bookings during peak season?

We use advanced dynamic pricing, proactive calendar management, and strategic promotions to maximise occupancy during high-demand periods.

16. Can you help with property setup for Airbnb?

Yes, we advise on furnishings, decor, amenities, and photography to make your property appealing to potential guests.

17. Do you manage guest check-ins and check-outs?

Yes, we coordinate smooth self-check-ins or in-person arrivals and departures to ensure a seamless experience.

18. How do you handle property emergencies?

We have trusted local contractors and a dedicated support team to respond quickly to urgent maintenance or guest issues.

19. Can you optimise my property for higher reviews?

Yes, through thoughtful touches, proactive communication, cleanliness, and attention to detail, we help maximise positive reviews.

20. Do you offer eco-friendly solutions?

Yes, we integrate sustainable practices like energy-efficient appliances, water-saving tips, and waste reduction to appeal to eco-conscious guests.

21. How quickly do you respond to guest messages?

Our team responds within minutes to hours, depending on urgency, to maintain high guest satisfaction and improve review scores.

22. Can you handle bookings for multiple properties?

Yes, we manage multiple listings efficiently, ensuring each property is optimised, maintained, and monitored for maximum performance.

23. Do you provide interior styling advice?

Yes, we guide owners on décor, furniture placement, and amenities that make a property attractive to guests and increase bookings.

24. Will you manage damage claims?

Yes, we handle guest-related issues, coordinate with insurance providers if necessary, and ensure the property is restored quickly.

25. Do you handle seasonal promotions?

Yes, we create targeted campaigns and special offers to maximise bookings during holidays, festivals, and off-peak periods.

26. How do you ensure consistent quality?

Regular inspections, professional cleaning, and thorough guest feedback monitoring allow us to maintain consistent standards across all properties.

27. Can you provide local tips to guests?

Yes, we include guides with recommendations for restaurants, attractions, and experiences to enhance guest satisfaction and reviews.

28. How do you handle cancellations?

We manage cancellations efficiently, communicate clearly with guests, and adjust calendars to minimise lost revenue.

29. Do you offer insurance guidance?

We advise on recommended Airbnb policies and local insurance requirements, helping owners protect their property effectively.

30. Can you handle cleaning scheduling between back-to-back bookings?

Yes, we coordinate professional cleaning teams to ensure the property is ready for each new guest without delay.

31. How do you deal with noisy or problematic guests?

We manage difficult situations professionally, enforce house rules, and take action to protect the property and neighbours.

32. Do you manage long-term and short-term bookings?

Yes, we can accommodate both short stays and extended bookings while optimising occupancy and income.

33. Can you help with property upgrades?

Yes, we recommend cost-effective improvements that enhance guest experience and increase property value and revenue.

34. How do you attract international guests?

Through global platform exposure, engaging listings, and strategic marketing, we draw travellers from around the world to your Dunedin Airbnb.

35. Do you monitor guest reviews?

Yes, we track and respond to all reviews professionally to maintain a positive online reputation and encourage repeat bookings.

36. Can you provide photography services?

Yes, professional photography is included to highlight your property’s best features and make listings more appealing.

37. How do you handle check-in flexibility?

We coordinate with guests for flexible arrival and departure times while maintaining property security and schedule integrity.

38. Do you offer key management?

Yes, we provide secure key storage solutions and handle guest access efficiently to protect your property.

39. How do you improve guest experience?

Through thoughtful amenities, clear communication, personalised touches, and well-maintained properties, we ensure memorable stays.

40. Can you handle last-minute bookings?

Yes, our system and team are equipped to manage bookings and guest preparation on short notice.

41. Do you offer seasonal price adjustments?

Yes, our pricing tools adapt to peak seasons, events, and local trends to maximise occupancy and income.

42. How do you maintain property security?

Through screening, key management, security checks, and monitoring, we ensure your Dunedin Airbnb remains safe and secure.

43. Can you coordinate local services?

Yes, we liaise with cleaners, maintenance teams, and other local services to ensure smooth property operations.

44. Do you help with guest complaints?

Yes, we handle complaints professionally, resolve issues quickly, and maintain a positive guest experience.

45. Can you manage multiple booking platforms?

Yes, we synchronise calendars and listings across Airbnb