Skip to content
FAQ
Experience Driven Short-term Rental Management
Frequently Asked Questions
Aotearoa Escapes
#1
We provide comprehensive property management services, including listing optimization, guest communication, cleaning, maintenance, and financial reporting. Our goal is to maximize your rental income while minimizing your workload.
#2
We analyze market trends, competitor pricing, and seasonal demand to set competitive rental rates that ensure maximum occupancy and revenue for your property.
#3
Our team is available 24/7 to manage guest inquiries, bookings, and support, ensuring a smooth and responsive experience for both guests and property owners.
#4
We have a reliable team of professional cleaners and maintenance staff who ensure that properties are in top condition before and after each guest’s stay, maintaining high standards for cleanliness and safety.
#5
We prioritize guest experiences by providing personalized service, prompt responses to inquiries, and a thorough guide to the property and local attractions, ensuring positive reviews and repeat bookings.
#6
Our management fees vary depending on the specific property and the volume of properties under negotiation. We believe in a tailored approach, so management fees are agreed upon individually with each landlord. To get started, tell us about your property, and our dedicated account management team will reach out to answer any questions you may have and discuss pricing options that best suits your needs.
#7
Absolutely! As a property owner, you are more than welcome to stay at your property during any vacant dates you choose. Simply let us know your desired dates, and we will reserve those for you. Please note that a standard cleaning fee will apply to prepare the property for the next guest following your stay.
#8
At Aotearoa Escapes, we have a standard $3 million insurance liability for
property damages caused by guests. For properties valued over $3 million, we will arrange for additional insurance coverage tailored specifically to your property’s needs. While we take proactive measures to prevent damages, landlords should also expect normal wear and tear over time. Rest assured, we prioritize the protection of your investment and are committed to managing any issues that may arise effectively.
#9
The timeline for getting your property live can vary based on several factors, including the preparation needed to ensure everything is in top condition. This includes taking professional photos, adding any desired features, and ensuring the property is spotless and ready for your first guest. Generally, you can expect your property to go live within 7 days after signing the agreed contract and terms and conditions. We strive to make the process as efficient as possible while maintaining high standards for your rental, ensuring a seamless experience for your guests from their very first stay.
#10
Our primary audience includes business professionals, corporate travelers, and families seeking a relaxing getaway. Every guest booking undergoes a thorough vetting process by our team to ensure they have no history of negative reviews. This helps us mitigate risks and ensures that your property is in good hands, providing a positive experience for everyone involved.
#11
The startup cost includes a $500 retainer, which is paid in full prior to your property going live. This retainer covers essential services such as hiring a professional photographer, making any enhancements to the property for an optimal guest experience, and the initial cleaning to prepare your property for its first guest. We believe this investment sets the foundation for successful rentals and maximizes your property’s appeal.
